GIA FREQUENTLY ASKED QUESTIONS
Airport Check-In
When can I check-in for my flight?
Check-in begins 4 hours prior to departure at the Ghana
International Airlines counters. Customers are to note that the
check-in counters close at least an hour and thirty minutes before
departure.
Do I need to check-in at the airport?
Yes. You must check-in at the airport with your luggage to
receive your boarding pass and baggage tags for your flight. You
will also be required to present your passport and valid visa at
the Ghana International Airlines check-in counter.
What happens if I cannot make my flight?
If you cannot make your flight, please call the GIA Reservation
Centre at +233 21 213 555 in Accra or + 44 207 100 1165 in the
United Kingdom or +49 211 171 67836 in Germany at least 24 hours
before departure to effect a change to your reservation. The fare
class and type of ticket you originally purchased for travel will
determine your ability to make changes to your reservation. On many
tickets, the failure to provide advance notice of cancellation will
result in the forfeiture of your reservation and its value.
Airport Information
Where can I find information on where Ghana International
Airlines is located at my departing airport?
You can find flight information on the flight information
screens located at vantage points in your departing airport. Also
such information can be obtained from information desks in the
departure terminal.
Baggage
How many bags am I allowed to check in when traveling
internationally?
Each business class passenger is allowed to check-in two (2)
pieces of luggage each of which should not exceed 32 kg ( 2x32kg)
(64 kg total).
The economy class passenger is allowed to check-in two (2)
pieces of luggage each not exceeding 23 kg (46 kg total).
Travellers carrying infants are allowed to check one
stroller/carriage in the cargo hold along with a small infant care
bag that contains items necessary for taking care of the infant
during the flight.
How many bags am I allowed to carry-on?
Each ticketed customer is allowed one (1) carry-on bag.
In addition to the checked luggage, each business class customer
is allowed one carry-on bag not exceeding 10 kg.
The economy class passenger is allowed one carry-on bag not
exceeding 8 kg.
What happens if my luggage exceeds the allowable limit?
There is a 15 USD or 8 GBP or 10 EURO fee charged for each
additional kilogramme of luggage carried.
What is Ghana International Airlines' liability when
transporting baggage?
For the loss of, damage to, or delay in delivery of baggage,
liability is limited and is subject to proof of claim. GIA is not
responsible for certain items in checked or unchecked baggage
including, but not limited to, money, jewellery, medication,
electronic or photographic equipment and similar valuables. GIA
does not assume liability for normal wear and tear.
How do I report a baggage claim?
Notice of missing baggage, damage, or pilferage of checked
baggage must be given to GIA at the airport within 4 hours of the
arrival of your flight.
Boarding Passes
Boarding passes can only be obtained at the Ghana International
Airlines ticket counter on the day of departure.
Can I print my boarding passes online before I go to the
airport?
No, currently GIA does not offer the option for customers to
print boarding passes online before the flight.
Cabin Classes
What is the difference between GIA Business Class Offering and
Standard Economy Class service?
|
|
Economy |
| Seat Pitch |
34 Inches |
59 Inches |
| In-flight Service |
Standard |
Variety |
| Airport Lounges |
Standard |
Priority |
| Check-in |
Standard |
Priority |
| Baggage Allowance |
46 kg |
64 kg |
Cash/Cheques
Can I pay for my reservation with cash or cheque?
GIA accepts cash only as payment. Ghana International Airlines
does NOT accept cheques as a form of payment currently.
Where do I pay for my ticket?
You can effect payment at the following locations:
- Head-office (Accra)
- Kotoka International Airport (Accra)
- Skybreaks (Gatwick Airport - London)
- Avcenta Airline Solutions (Dusseldorf International Airport -
Germany)
Alternatively, you may purchase your ticket through your local
travel agency.
Credit Cards
Does GIA accept any form of credit card payment?
No. Currently GIA does not accept credit card payments.
Fares
Why is my fare no longer available?
All fares quoted are for seats "currently" available and are
only guaranteed once purchased. Additionally, with certain
discounted fares, seats may be limited and other restrictions may
apply. Fares are subject to change without notice.
In-flight Services
What type of in-flight service does GIA offer?
Business Class Services
Business class services include a wide comfortable seat with 59
inches of seat pitch, excellent in flight service, a selection of
sumptuous meals and snacks with complimentary wines and liquors, 2
X 32 kg of checked baggage, 10 kg of hand baggage, special priority
check in counters, and in select airports arrival and departure
private lounge services including snacks, drinks, and showers.
Main Cabin Services
Main Cabin services include a comfortable seat with 34 inches of
seat pitch, a choice of meal selections, 2 X 23 kg
of checked baggage, 8 kg of hand baggage, and excellent in flight
services.
International Travel
What documentation is required when I travel
internationally?
All customers travelling internationally are required to present
proof of identity such as a valid government-issued photo ID and
proof of citizenship such as a passport with a valid visa where
required or other documentation such as a travel certificate at the
GIA ticket counter.
It is the passenger's responsibility to ensure they comply with
all current documentation requirements.
Can I reserve seats and print boarding passes online if I am
traveling to an international destination?
No. Your seat reservation and boarding pass issuance can be done
on the day of departure at the GIA ticket counter.
Refunds
How do I obtain a refund?
Refunds are subject to the rules and regulations governing the
particular class of ticket purchased. Please contact the Ghana
International Airlines Reservation Centre at +233 21 213 555 or +
44 207 100 1165 or + 49 211 171 67836 to obtain your refund.
If your ticket was issued by a travel agent, you must return your
ticket coupon to the travel agency for the refund to be
processed.
ARE ALL TICKETS WHETHER WHOLLY OR PARTIALLY UNUTILIZED
REFUNDABLE?
BUSINESS
CLASS
REFUND
DATE CHANGE
A
50%
FREE
Z 50% FREE
I
50%
FREE
D
FULL FREE
C FULL
FREE
J FULL
FREE
ECONOMY
CLASS
REFUND/PENALTY
DATE CHANGE
N
NONREF
$100
L
NONREF $100
M
NONREF $100
K
NONREF $100
H
NONREF $100
B FULL FREE
Y
FULL FREE
ARE THERE ANY RULES GOVERNING SUCH REFUNDS?
YES. PLEASE FIND THE RULES BELOW:
- All tickets are valid for 12 months from date of issue
- Partially used tickets are non-refundable with no
exceptions
- Non-refundable tickets are not refundable with no
exceptions
- Wholly unutilised fully refundable tickets are refundable with
no penalty at any time (inc. after departure date)
- Partially refundable tickets may be refunded for 50% of base
fare penalty (refund of 50% base fare + all taxes/fees) - only
prior to departure date
- Partially refundable tickets may be CHANGED after departure
date for a No-Show penalty of $100 in addition to change penalty
and fare difference
ARE THERE ANY EXCEPTIONS?
YES. PLEASE FIND THE EXCEPTIONS BELOW:
- In case of death of passenger, full refund of unused portion
will be offered (inc. partially used) upon presentation of death
certificate and proof of relationship.
- In case of illness of passenger, waiver of change fee will be
offered upon presentation of a doctor's certificate specifying
inability to travel on specific date.
Reservations
How many passengers can be booked on a reservation?
You may book up to nine (9) passengers on a reservation.
If I want to book more than nine passengers, what do I do?
If you would like to book travel for 10 or more passengers
travelling together as a group, please contact the Ghana
International Airlines Reservations Department for assistance at
+233 21 213 555 or + 44 207 100 1165 or + 49 211 171 67836.
Can I book a reservation online for same day travel?
Yes, you can.
How do I correct a misspelled name on my reservation?
Please call the GIA Reservation Centre on +233 21 213 555 or +
44 207 100 1165 or + 49 211 171 67836.
Can I change the return portion of my itinerary if I've already
flown my outbound?
Yes, you may change the return portion of your itinerary online
up to 24 hours prior to the flight's scheduled departure.
How much is it if I change my reservation?
A date change penalty of US $100 is payable, in addition to any
fare difference. Please call the GIA Reservation Centre on +233 21
213 555 or + 44 207 100 1165 or + 49 211 171 67836.
What happens if I fail to inform GIA of my intention to fly at
a later date?
A no-show penalty of $100 will be charged in addition to date
change penalty and any fare difference.
One of the passengers on my reservation cannot travel with
me.
Please call the GIA Reservation Centre on +233 21 213 555 or +
44 207 100 1165 or + 49 211 171 67836.
How can I remove a passenger from my reservation?
Please call the GIA Reservation Centre on +233 21 213 555 or +
44 207 100 1165 or + 49 211 171 67836.
How do I cancel my reservation?
Please call the GIA Reservation Centre on +233 21 213 555 or +
44 207 100 1165 or + 49 211 171 67836.
Schedule Changes
If my reservation was involved in a schedule change how will I
be contacted and re-accommodated?
We would contact you by the phone number or other contact
information such email on your reservation and will be
re-accommodated at no extra cost.
Seat Assignments
Can I assign a seat to my reservation?
Yes, a seat can be assigned at check-in.
Special Service Requests
Can a customer request any special service requests through
fly-ghana.com?
No. All special requests must be arranged by calling the GIA
Reservations Centre on +233 21 213 555 or + 44 207 100 1165 or + 49
211 171 67836.
Security
How can I tell whether my browser has adequate security for
exchanging private information via the Web?
Your browser should support 128-bit encryption. For the two most
common browsers follow these instructions to find out your
browser's level of encryption: Internet Explorer: At the top of the
browser window, select Help > About Internet Explorer. Check
whether your browser supports 128-bit encryption. Netscape
Navigator: At the top of the browser window, select Help > About
Communicator. Check whether your browser supports 128-bit
encryption. If you do not have the latest version of Internet
Explorer or Netscape, the process might be slightly different but
will be similar to the above.
How can I obtain a browser with 128-bit encryption
technology?
Contact the company that provides you with Internet access (e.g.
your local Internet service provider, America Online, Microsoft) or
visit the Web site of the company that makes your browser (e.g.
Microsoft for the Internet Explorer browser, Netscape for the
Netscape Navigator browser). Upgrades are usually available for
download, free of charge.
Is it safe for me to send my personal information over the
Web?
GIA takes every practical precaution to protect your
confidential information. When you book your reservation on
fly-ghana.com, we require you to use a Web browser that has
security technology, also known as encryption technology, to ensure
that your personal information are safely transmitted via the
Internet.
How can I tell if my connection to fly-ghana.com is
secure?
You will see on certain pages a security icon or symbol (for
example, a padlock) in the lower right-hand side of your screen.
This symbol generally appears on pages from which we collect
sensitive information. If the symbol is there, it means that data
you submit on that page is encrypted. Encrypting data helps us to
stop unauthorized third-parties from accessing your data while it
is being transferred to Ghana International Airlines.
Travel Vouchers
How do I redeem my travel voucher?
If you want to redeem a travel voucher, please call the Ghana
International Airlines Reservation Centre at +233 21 213 555 or +
44 207 100 1165 or+ 49 211 171 67836 and an agent will be happy to
assist you. Please note that travel vouchers cannot be redeemed for
cash and cannot be used to pay for service fees or fare
difference.
When does my travel voucher expire?
If your travel voucher was created based on an existing
reservation (a cancellation, difference in air fare), travel must
be booked and completed using that travel voucher within one (1)
year from the booking date of the original reservation. If your
travel voucher was created as goodwill for future travel or was a
promotional give away, travel must be booked and completed within
one (1) year from the date the travel voucher was issued.
Unaccompanied Minors
Who is a minor?
A minor is a child who is 6 years and above.
Can I book a reservation online for my child that is traveling
alone?
No you cannot book online for an unaccompanied minor. You must
book with the GIA ticketing office.
What are the requirements for booking an unaccompanied minor
(UM)?
INFANTS/CHILDREN UNDER 6 YEARS TRAVELLING WITH DESIGNATED
ADULT(S) OTHER THAN PARENT(S)
- A typed and faxed letter of authorization from parents(s)
- The letter must include the parent(s) residential and /or
postal address and telephone number(s)
- The letter must indicate the name and passport number of the
designated person as well as those of the child/children
- The letter must indicate parent's/guardian's undertaking to
meet and receive child/children on arrival
- A faxed copy of the bio-page of the parent's and the designated
person's Passport/ID card/Driver's license
- PNR of designated person to be attached to child/infant and fed
into History/Comments section in the SITA System by staff where
appropriate
The above information is also applicable to
Unaccompanied Minors (UMs) who are above 12 years and are frequent
travellers but are not required to pay the UM processing
fee.
First time Child/Children travellers above 12 years must
register with GIA for the UM service or we will be unable to accept
them for travel.